IndiGo Chief Executive Officer Pieter Elbers arrived at the Directorate General of Civil Aviation (DGCA) on Thursday for a meeting, amid the airline’s ongoing efforts to address customer grievances and operational disruptions reported earlier this month.
On Thursday, IndiGo said it has processed refunds for all flights cancelled during the recent operational disruption and assured that the remaining payments will reflect in customers’ accounts shortly.
In a statement, the airline noted that travellers who booked their tickets through online travel platforms or third-party agents will also receive refunds. “If the booking was made through a travel partner platform, the necessary actions for your refund have also been initiated. As we may not have your complete details in our system, we request you to write to us at customer.experience@goindigo.in
so we can continue to assist you promptly,” the statement read.
Acknowledging the challenges faced by passengers, IndiGo noted that travellers from December 3 to December 5 experienced extended delays and were stranded at several airports due to heavy congestion.
Reiterating its commitment to restoring normalcy, IndiGo stated that it remains focused on delivering a travel experience that is “safe, smooth and reliable” and expressed gratitude to passengers for their patience and continued trust.
“At IndiGo, we are committed to restoring the experience you expect from us, safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again,” the IndiGo spokesperson said.
