Agartala, 27th July 2026 : Public dissatisfaction over the functioning of the Teliamura Electricity Department intensified on Monday as consumers alleged poor service, prolonged delays and a lack of accountability at the office.
According to consumers, despite having two recharge counters, only one counter remains operational for most of the time, forcing more than a hundred people to stand in long queues for hours, often in sweltering weather. The situation is reportedly worsened by frequent server failures, leaving customers waiting without any clear indication of when services will resume.
Some local residents alleged that while ordinary consumers continue to wait in line, the second counter is occasionally used to provide quicker recharge services to acquaintances of certain employees. However, this allegation could not be independently verified.
The situation became more contentious when journalists visited the office to seek an explanation for the recurring inconvenience faced by consumers. During the interaction, Junior Engineer Biswajit Biswas was asked about the reasons behind the persistent service disruptions.
According to those present, instead of offering a detailed explanation, the official allegedly reacted in an aggressive manner, raising his voice, speaking discourteously to journalists and objecting to video recording of the interaction. It was further alleged that his tone appeared threatening, drawing criticism from those at the spot.
Residents expressed concern over what they described as a lack of transparency and accountability in a public office entrusted with providing an essential service. Some locals also alleged that the official had previously faced complaints regarding negligence in discharging official responsibilities, though these claims could not be independently verified.
The incident has renewed public demands for the authorities to improve customer service, ensure uninterrupted functioning of recharge facilities and address complaints regarding staff conduct. Consumers said government offices exist to serve the public and urged the power department to take corrective measures to restore public confidence.
