Agartala, 7th June 2026: To provide agricultural advisory services, farmer outreach, and grievance redressal support to farmers, the Kisan Helpline Centre (KHC) has been launched in Agartala at the State Horticulture Research Centre in Nagicherra, said Agriculture and Farmers’ Welfare Minister Ratan Lal Nath today.
He said that the Kisan Call Centre (KCC) was launched by the Government of India in 2004 to provide farmers with timely access to agricultural information and expert advisory services through a toll-free helpline. In 2026, the initiative was renamed the Kisan Helpline Centre (KHC) to reflect its expanded mandate of providing agricultural advisory services, farmer outreach, and grievance redressal support.
The Minister informed that farmers can access the services of KHC through the toll-free number 1800-180-1551.
“The Kisan Helpline network operates through 22 centres across the country with a total capacity of 450 seats. The KHC operations are being managed nationwide under the guidance of the Department of Agriculture and Farmers’ Welfare, Government of India. The Agartala Centre serves the states of Tripura, Mizoram, and Meghalaya. Our centre is staffed with 13 Farm Tele Advisors (4 for Tripura, 5 for Meghalaya, and 4 for Mizoram), 1 Supervisor, 1 Manager, and 2 Office Attendants. The Centre functions from 6:00 AM to 10:00 PM on all days, including Sundays and public holidays,” he said.
The Minister further informed that the Centre follows a structured grievance redressal mechanism.
“Grievances are initially reviewed by the KHC Supervisor. Cases requiring further intervention are escalated to the concerned Section Officer, Grievance Officer, or Under Secretary of the Department of Agriculture and Farmers’ Welfare. Upon resolution, the cases are routed back to the KHC for farmer feedback and final closure. The Centre is supported by a robust call management and analytics system. Call Data Records (CDRs) are maintained for all completed calls and include details such as call identification, call duration, call status, and timestamps. Through its dedicated workforce and technology-enabled platform, KHC Agartala serves as an effective bridge between farmers, agricultural experts, and the Department of Agriculture and Farmers’ Welfare,” he said.
